Upgrade notifications
We inform you that a planned technical intervention will take place on Tuesday, July 30, 2024, which could cause disruptions in the operation of our websites and online and mobile banking for individuals and legal entities.
Thank you for your understanding.
On Thursday, 18/07/2024 from 21:00 until Friday, 19/07/2024 until 20:00 we will carry out a technical upgrade, which could cause disruptions in the operation of the online and mobile bank.
If you notice a problem the first time you enter the application (when entering a PIN number or biometric recognition), do not try to enter the application consecutively, but try again later. This will avoid app lock or reactivation required.
Thank you for your understanding.
On Friday, 12/07/2024 from 21:00 until Sunday, 14/07/2024 until 12:00 we will carry out a technical upgrade, which could cause disruptions in the operation of the online and mobile bank.
Thank you for your understanding.
On Tuesday, July 2, 2024, from 9:00 p.m. to 11:00 p.m., due to maintenance work, there could be disruptions in the operation of the online and mobile bank for individuals and legal entities.
Thank you for your understanding.
On Tuesday, June 18, 2024, from 9 p.m. to 11 p.m., due to maintenance work, the online and mobile Intesa Sanpaolo Bank for individuals could be disrupted.
Thank you for your understanding.
On Wednesday 19 June 2024 from 22:00 to 24:00 due to maintenance work transactions at ATMs and POS terminals of Intesa Sanpaolo Bank may be disrupted. At this time, there may also be disruptions to payments with Intesa Sanpaolo Bank cards at POS terminals of other banks and in online stores.
Thank you for your understanding.
We would like to inform you that on Tuesday 11 June 2024 from 01:00 to 05:00 and Thursday 13 June 2024 from 01:00 to 05:00 we will be performing technical updates that may cause payment disruptions with Intesa Sanpaolo Bank cards at POS terminals and in online stores.
Thank you for your understanding.
We would like to inform you that on Wednesday, June 5, 2024, from 00:00 to 08:00, we will carry out technical updates to the system, which may cause disruptions or interruptions in the operation of the online and mobile Intesa Sanpaolo Bank for individuals.
Thank you for your understanding.
We would like to inform you that from Thursday, 16/05/2024, from 21:00, until Friday, 17/05/2024, until 12:00, we will be carrying out a technical upgrade, which could cause disruptions in the operation of the online and mobile bank.
Thank you for your understanding.
On Wednesday, 15/05/2024, and Thursday, 16/05/2024, from 22:00 to 23:00 and on Friday, 17/05/2024, 2024, from 10:00 to 12:00, due to maintenance work, transactions at ATMs and POS terminals of Intesa Sanpaolo Bank may be disrupted. At this time, there may also be disruptions to payments with Intesa Sanpaolo Bank cards at POS terminals of other banks and in online stores.
Thank you for your understanding.
We inform you that from Saturday 15 June 2024 from 11 p.m. to Sunday 16 June 2024 until 3 a.m. access to the online and mobile bank and websites may be interrupted due to regular maintenance work.
Thank you for your understanding.
We inform you that from Friday 17 May 2024 from 11 p.m. to Saturday 18 May 2024 until 1 a.m. access to the online and mobile bank and websites may be interrupted due to regular maintenance work.
Thank you for your understanding.
We would like to inform you that from Friday, April 26, 2024, from 8 p.m. to Sunday, April 28, 2024, until 12 a.m., there will be disruptions in the operation of the online and mobile bank due to the upgrade.
In case of problems, do not delete the application, but update it as soon as it is available in the online store.
To be able to continue banking without interruption after upgrading the application, make sure to update your mobile application as soon as it is available in the online store (App Store, Google Play or Huawei App Gallery).
Thank you for your understanding.
We would like to inform you that our website will be upgraded next week. Therefore, they will not be available during:
- from Monday, April 22 from 11 p.m. to Tuesday, April 23 until 4 a.m. and
- from Tuesday, April 23 from 11 p.m. to Wednesday, April 24 until 2 a.m.
Access to online and mobile banking will be uninterrupted.
Thank you for your understanding.
We would like to inform you that from Tuesday, 30 January 2024 from 22:00 to Wednesday, 31 January to 9:00 there will be disruptions in the operation of the mobile and online bank due to technical work.
Thank you for your understanding.
On Friday, January 12, 2024, during the night, from 1:00 a.m. to 5:00 a.m., there will be disruptions to transactions at Intese Sanpaolo Bank ATMs and POS terminals due to maintenance work. Also, during this time, payments with Intese Sanpaolo Bank cards will not be possible at the POS terminals of other banks and in online stores.
System maintenance will take place again on Thursday, February 8, 2024, also from 1:00 a.m. to 5:00 a.m.
Thank you for your understanding.
We would like to inform you that from Friday 8 December 2023 from 6:30 p.m. until Saturday 9 December 2023 until 6 p.m. there will be disruptions in the operation of the mobile and online bank for natural persons due to a technical upgrade. In case of problems, do not delete the application, but update it as soon as it is available in the online store.
To be able to continue banking without interruption after upgrading the application, make sure to update your mobile application as soon as it is available in the online store (App Store, Google Play or Huawei App Gallery).
Thank you for your understanding.
Please be informed that a technical intervention will be carried out on our IT environment from 15:00 on Saturday 21 October 2023 until 12:00 on Sunday 22 October 2023. There may be short-term disruptions in the operation of our systems, namely: online and mobile banking for natural and legal persons and the PSD 2 system.
We apologise for any inconvenience and thank you for your understanding.
We would like to inform you that a new version of the Bank IN application for use on computers (login with a connected reader) will be published shortly. It does not bring any special changes for users, but the minimum conditions for its operation are changed.
The minimum conditions for the smooth operation of the application are as follows:
- Microsoft Edge: 86.0
- Microsoft .NET Framework: 4.6.2
- Windows: At least 8
We suggest you check which browser version you are using and update it as soon as possible if necessary.
