Upgrade notifications
On Monday 14 April 2025 from midnight until 12 p.m. a banking system upgrade will take place. During this time, there may be disruptions to Instant Payments.
Thank you for your understanding.
From Wednesday 16 April 2025 from 10:00 PM until Thursday 17 April 2025 until 8:00 AM there may be disruptions in the operation of the mobile and online bank for individuals and legal entities, disruptions in the performance of transactions with Intesa Sanpaolo Bank cards at POS terminals and in online stores. There may also be disruptions in the performance of instant payments.
Thank you for your understanding.
From Friday 11 April 2025 from 10:00 PM to Saturday 12 April 2025 until 8:00 AM the banking systems will be upgraded. During this time, there may be disruptions to the operation of the online and mobile bank for individuals and business clients, card display, confirming online purchases, making instant payments and the operation of the PSD2 system.
Thank you for your understanding.
From Thursday 10 April 2025 from 8:00 PM to Friday 11 April 2025 until 8:00 AM the banking systems will be upgraded. During this time, there may be disruptions to the operation of the online and mobile bank for individuals and legal entities and disruptions in making card payments at POS terminals and online and in the execution of instant payments and the operation of the PSD2 system.
Thank you for your understanding.
From Monday 7 April 2025 10 p.m. to Tuesday 8 April 2025 8 a.m. a banking system upgrade will take place. During this time, there may be disruptions to Instant Payments.
Thank you for your understanding.
On Sunday 6 April 6 2025 between 2 a.m. and 8 a.m. there will be a technical intervention on the banking systems.
During the intervention, there will be disruptions to the operation of instant payments.
Thank you for your understanding.
On Thursday 3 April 2025 from 1:00 AM to until 9:00 AM, banking systems will be upgraded. During this time there may be disruptions to the operation of online and mobile banking for individuals and legal entities, in card transactions at POS terminals, ATMs and online stores, execution of instant payments, and the operation of the PSD2 system.
Thank you for your understanding.
On Tuesday 1 April 2025 from 1:00 AM to until 9:00 AM, banking systems will be upgraded. During this time there may be disruptions to the operation of online and mobile banking for individuals and legal entities, in card transactions at POS terminals, ATMs and online stores, execution of instant payments, and the operation of the PSD2 system.
Thank you for your understanding.
From Thursday 27 March 2025 from 10 p.m. to Friday 28 March until 8 a.m. there may be disruptions in the operation of Intesa Sanpaolo Bank ATMs that are not located in bank branches due to technical intervention. ATMs in branches will operate without interruption.
Thank you for your understanding.
From Tuesday 25 March 2025 from 10:00 PM to Wednesday 26 March 2025, until 8:00 AM, banking systems will be upgraded. During this time there may be disruptions to the operation of online and mobile banking for individuals and legal entities, card display, confirmation of online purchases, execution of instant payments, and the operation of the PSD2 system.
Thank you for your understanding.
From Tuesday 25 March 2025 from 10:00 PM to Wednesday 26 March 2025 until 8:00 AM there will be a technical intervention in the card area.
During this time there may be problems with paying with payment cards and brief interruptions in the operation of the Nestpay payment interface at online points of sale.
Thank you for your understanding.
From Monday 24 March 2025 from 10:00 PM until Tuesday 25 March until 4:00 AM a technical intervention will be carried out.
During the intervention, there may be disruptions to the operation of the online and mobile bank for business clients.
Thank you for your understanding.
On Wednesday 19 March 2025, between 10:00 PM and 12:00 AM a technical intervention will be carried out on the banking systems.
During the intervention, there may be disruptions to the operation of the online and mobile bank for individuals.
Thank you for your understanding.
From Tuesday 18 March 2025 from 10:00 PM to Wednesday 19 March 2025 until 8:00 AM upgrade of banking systems is going to take place. During this time, there may be disruptions to the operation of the online and mobile bank for individuals and business clients, the display of cards, the confirmation of online purchases, the execution of online payments and the operation of PSD2 system.
Thank you for your understanding.
On Thursday 13 March 2025 between 2 and 8 a.m. technical maintenance will be carried out on banking systems.
During the maintenance, there may be disruptions to the operation of instant payments.
Thank you for your understanding.
From Sunday 9 March 2025 from 10 p.m. to Monday 10 March 2025 until 6 a.m. a technical intervention in the card area will take place. During this time there may be disruptions in the operation of the online and mobile bank, the display of cards and when making card payments at POS terminals and online.
Thank you for your understanding.
On Sunday 9 March 9 2025 between 2 and 8 a.m. technical maintenance will be carried out on banking systems.
During the maintenance, there may be disruptions to the operation of instant payments.
Thank you for your understanding.
On Thursday 20 February 2025, between 8:00 PM and 12:00 AM a technical intervention will be carried out on the banking systems.
During the intervention, there may be disruptions to the operation of the online and mobile bank for individuals and legal entities.
Thank you for your understanding.
From Wednesday, 19. 2. 2025, from 22:00, to Thursday, 20. 2. 2025, until 12:00, a technical intervention in the card area will take place. During this time, there may be disruptions in the operation of the online and mobile bank, the display of cards and when making card payments at POS and online.
Thank you for your understanding.
From Tuesday 18 February 2025 from 9:00 PM to Wednesday 19 February 2025 until 12:00 AM upgrade of banking systems is going to take place. During this time, there may be disruptions to the operation of the online and mobile bank for individuals and business clients, the display of cards, the confirmation of online purchases, the execution of online payments and the operation of PSD2 system.
Thank you for your understanding.
On Tuesday 4 March 4 2025 from 00:00 to 05:00 there may be a 30-minute disruption to the operation of mobile and online banking for individuals and legal entities, disruption to transactions with Intesa Sanpaolo Bank cards at POS terminals and in online stores. There may also be disruptions to Instant Payments.
Thank you for your understanding.
On Wednesday 12 February 2025 from 00:00 to 5:00 there may be 15-minute disruptions to the operation of the mobile and online bank for individuals and legal entities, disruptions to transactions with Intesa Sanpaolo Bank cards at POS terminals and in online stores. There may also be disruptions to the execution of instant payments.
Thank you for your understanding.
We would like to inform you that on Wednesday 29 January 2025, between 2 and 3 a.m., there will be disruptions in the execution of instant payments.
Thank you for your understanding.
We would like to inform you that from Saturday 25 January 2025 from 00:01 to Sunday 26 January 2025 until 4:00 p.m. execution of instant payments to legal entity transaction accounts opened at NLB Bank and execution of Flik payments at points of sale and at online merchants that have transaction accounts opened at NLB Bank (IBAN SI5602….) will be disabled due to a system upgrade at NLB Bank and the company Bankart d.o.o.
We thank you for your understanding.
On Thursday 23 January 2025 from 10:00 PM to 12:00 AM there will be possible disruptions or outages in payments with cards. Problems may occur when confirming online purchases with mobile banking and when displaying card details in mobile or online banking.
Thank you for your understanding.
On Tuesday 21 January 2025 from 10 p.m. to 11:59 p.m. there are possible disruptions in the operation of mobile and online banking for individuals and legal entities, disruptions in transactions with Intesa Sanpaolo Bank cards at POS terminals, ATMs and in online stores. There may also be disruptions when executing instant payments.
Thank you for your understanding.
On Thursday 19 December 2024, from 10 p.m. to 11:59 p.m. there are possible disruptions in the operation of mobile and online banking for individuals and legal entities, disruptions in transactions with Intesa Sanpaolo Bank cards at POS terminals, ATMs and in online stores. There may also be disruptions when executing instant payments.
Thank you for your understanding.
On Thursday 16 January 2025, from 10 p.m. to 11:59 p.m. there are possible disruptions in the operation of mobile and online banking for individuals and legal entities, disruptions in transactions with Intesa Sanpaolo Bank cards at POS terminals, ATMs and in online stores. There may also be disruptions when executing instant payments.
Thank you for your understanding.
On Monday 9 December 20 2024, from 10 p.m. to 11:30 p.m. there are possible disruptions in the operation of mobile and online banking for individuals and legal entities, disruptions in transactions with Intesa Sanpaolo Bank cards at POS terminals, ATMs and in online stores. There may also be disruptions when executing instant payments.
Thank you for your understanding.
On Monday 2 December 2024 from 21:00 to 24:00 due to maintenance work transactions at ATMs and POS terminals of Intesa Sanpaolo Bank may be disrupted. At this time, there may also be disruptions to payments with Intesa Sanpaolo Bank cards at POS terminals of other banks and in online stores.
Thank you for your understanding.
From Saturday 23 November 2024 from 3 p.m. to Sunday 24 November 2024 until 12 p.m. a technical intervention will be carried out on our information environment. There may be short-term disruptions in the operation of our systems, namely: online and mobile banks for individuals and legal entities and the PSD 2 system.
Thank you for your understanding.
On Wednesday, 20 November 20 2024, from 10 p.m. to 11:30 p.m. there are possible disruptions in the operation of mobile and online banking for individuals and legal entities, disruptions in transactions with Intesa Sanpaolo Bank cards at POS terminals, ATMs and in online stores. There may also be disruptions when executing instant payments.
Thank you for your understanding.
On Tuesday, 19 November 2024, from 1 a.m. to 6 a.m. there may be disruptions to Intesa Sanpaolo Bank card transactions at POS terminals, ATMs, and online stores.
Thank you for your understanding.
We would like to inform you that on Friday 8 November 2024 between 11:00 p.m. and 12:00 p.m. maintenance work will be carried out on our websites, so access will occasionally be interrupted.
Thank you for your understanding.
We would like to inform you that from Tuesday 5 November 2024 from 9 p.m. to Wednesday 6 November 2024 until noon we will be upgrading the digital banking application, which may cause disruptions in the operation of the online and mobile bank.
A mandatory application update will be required for continued smooth use. (Do not delete the existing application from your mobile phone!)
After updating the application, the first time you enter the mobile bank, you may need to enter your PIN code. Read the important instructions!
On Thursday, 7 November 2024, from 10 p.m. to 12 p.m. there may be disruptions to Intesa Sanpaolo Bank card transactions at POS terminals, ATMs, and online stores.
Thank you for your understanding.
On Tuesday, October 15, 2024, from 10 p.m. to Wednesday, October 16, 2024, until 6 a.m., there may be disruptions to Intesa Sanpaolo Bank card transactions at POS terminals, ATMs, and online stores. There may also be disruptions in the implementation of instant payments .
Thank you for your understanding.
We are informing you that on Wednesday 9 October 2024 from 22:00 to 23:00 we will carry out regular technical works, which could cause disruptions in the operation of the online and mobile bank.
Thank you for your understanding.
We are informing you that on Tuesday 8 October 2024 from 22:00 to 23:00 we will carry out regular technical works, which could cause disruptions in the operation of the online and mobile bank.
Thank you for your understanding.
We would like to inform you that a mandatory update of the mobile application Intesa Sanpaolo Bank Mobile will be required shortly. You will download the new version from the online store. We warn you not to delete the existing application from your mobile phone!
During the upgrade, the operation of the online and mobile bank may be temporarily interrupted.
After updating the application, the first time you enter the mobile bank, you may need to log in with your PIN code (even if you are usually accessing it using a biometrical method such as face recognition or fingerprint). We recommend that you try to enter the application with your entry PIN code as soon as possible to make sure that you know it. If you find out that you do not remember the PIN code, please visit our nearest branch as soon as possible or call our Contact Center on the toll-free number 080 13 18 for more information.
On Thursday, 07/11/2024 from 22:00 to 24:00 due to maintenance work, transactions at ATMs and POS terminals of Intesa Sanpaolo Bank may be disrupted. At this time, there may also be disruptions to payments with Intesa Sanpaolo Bank cards at POS terminals of other banks and in online stores.
Thank you for your understanding.
We would like to inform you that from Friday 20 September 2024 from 9 p.m. until Saturday 21 September 2024 until 2 a.m., we will be performing a technical upgrade, which could cause disruptions in the operation of the online and mobile bank Intesa Sanpaolo Bank.
Thank you for your understanding.
We are informing you that on Sunday, 15 September, 2024, between 10:00 p.m. and 1:00 a.m., maintenance work will take place at Poslovna Banka IN (for business cilents), as a result of which access to the application will not work.
Thank you for your understanding.
We inform you that a planned technical intervention will take place on Tuesday, July 30, 2024, which could cause disruptions in the operation of our websites and online and mobile banking for individuals and legal entities.
Thank you for your understanding.
On Thursday, 18/07/2024 from 21:00 until Friday, 19/07/2024 until 20:00 we will carry out a technical upgrade, which could cause disruptions in the operation of the online and mobile bank.
If you notice a problem the first time you enter the application (when entering a PIN number or biometric recognition), do not try to enter the application consecutively, but try again later. This will avoid app lock or reactivation required.
Thank you for your understanding.
On Friday, 12/07/2024 from 21:00 until Sunday, 14/07/2024 until 12:00 we will carry out a technical upgrade, which could cause disruptions in the operation of the online and mobile bank.
Thank you for your understanding.
On Tuesday, July 2, 2024, from 9:00 p.m. to 11:00 p.m., due to maintenance work, there could be disruptions in the operation of the online and mobile bank for individuals and legal entities.
Thank you for your understanding.
On Tuesday, June 18, 2024, from 9 p.m. to 11 p.m., due to maintenance work, the online and mobile Intesa Sanpaolo Bank for individuals could be disrupted.
Thank you for your understanding.
We would like to inform you that on Tuesday 11 June 2024 from 01:00 to 05:00 and Thursday 13 June 2024 from 01:00 to 05:00 we will be performing technical updates that may cause payment disruptions with Intesa Sanpaolo Bank cards at POS terminals and in online stores.
Thank you for your understanding.
We would like to inform you that on Wednesday, June 5, 2024, from 00:00 to 08:00, we will carry out technical updates to the system, which may cause disruptions or interruptions in the operation of the online and mobile Intesa Sanpaolo Bank for individuals.
Thank you for your understanding.
We would like to inform you that from Thursday, 16/05/2024, from 21:00, until Friday, 17/05/2024, until 12:00, we will be carrying out a technical upgrade, which could cause disruptions in the operation of the online and mobile bank.
Thank you for your understanding.
On Wednesday, 15/05/2024, and Thursday, 16/05/2024, from 22:00 to 23:00 and on Friday, 17/05/2024, 2024, from 10:00 to 12:00, due to maintenance work, transactions at ATMs and POS terminals of Intesa Sanpaolo Bank may be disrupted. At this time, there may also be disruptions to payments with Intesa Sanpaolo Bank cards at POS terminals of other banks and in online stores.
Thank you for your understanding.
We inform you that from Saturday 15 June 2024 from 11 p.m. to Sunday 16 June 2024 until 3 a.m. access to the online and mobile bank and websites may be interrupted due to regular maintenance work.
Thank you for your understanding.
We inform you that from Friday 17 May 2024 from 11 p.m. to Saturday 18 May 2024 until 1 a.m. access to the online and mobile bank and websites may be interrupted due to regular maintenance work.
Thank you for your understanding.
We would like to inform you that from Friday, April 26, 2024, from 8 p.m. to Sunday, April 28, 2024, until 12 a.m., there will be disruptions in the operation of the online and mobile bank due to the upgrade.
In case of problems, do not delete the application, but update it as soon as it is available in the online store.
To be able to continue banking without interruption after upgrading the application, make sure to update your mobile application as soon as it is available in the online store (App Store, Google Play or Huawei App Gallery).
Thank you for your understanding.
We would like to inform you that our website will be upgraded next week. Therefore, they will not be available during:
- from Monday, April 22 from 11 p.m. to Tuesday, April 23 until 4 a.m. and
- from Tuesday, April 23 from 11 p.m. to Wednesday, April 24 until 2 a.m.
Access to online and mobile banking will be uninterrupted.
Thank you for your understanding.
We would like to inform you that from Tuesday, 30 January 2024 from 22:00 to Wednesday, 31 January to 9:00 there will be disruptions in the operation of the mobile and online bank due to technical work.
Thank you for your understanding.
On Friday, January 12, 2024, during the night, from 1:00 a.m. to 5:00 a.m., there will be disruptions to transactions at Intese Sanpaolo Bank ATMs and POS terminals due to maintenance work. Also, during this time, payments with Intese Sanpaolo Bank cards will not be possible at the POS terminals of other banks and in online stores.
System maintenance will take place again on Thursday, February 8, 2024, also from 1:00 a.m. to 5:00 a.m.
Thank you for your understanding.
We would like to inform you that from Friday 8 December 2023 from 6:30 p.m. until Saturday 9 December 2023 until 6 p.m. there will be disruptions in the operation of the mobile and online bank for natural persons due to a technical upgrade. In case of problems, do not delete the application, but update it as soon as it is available in the online store.
To be able to continue banking without interruption after upgrading the application, make sure to update your mobile application as soon as it is available in the online store (App Store, Google Play or Huawei App Gallery).
Thank you for your understanding.
Please be informed that a technical intervention will be carried out on our IT environment from 15:00 on Saturday 21 October 2023 until 12:00 on Sunday 22 October 2023. There may be short-term disruptions in the operation of our systems, namely: online and mobile banking for natural and legal persons and the PSD 2 system.
We apologise for any inconvenience and thank you for your understanding.
We would like to inform you that a new version of the Bank IN application for use on computers (login with a connected reader) will be published shortly. It does not bring any special changes for users, but the minimum conditions for its operation are changed.
The minimum conditions for the smooth operation of the application are as follows:
- Microsoft Edge: 86.0
- Microsoft .NET Framework: 4.6.2
- Windows: At least 8
We suggest you check which browser version you are using and update it as soon as possible if necessary.
