FAQ
Settings
How can I turn on notifications and choose for which banking services I want to receive them?
In the Settings, you can turn on notifications for income and outcome on your account and cards by specifying the conditions for sending notifications according to your needs and preferences.
I did not receive a Push notification for Smart login. What can I do?
Check if you have the option to receive notifications in your phone settings turned ON.
How do you personalize the “Quick Actions” from the Pre-Login?
From the pre-login screen, the client can see, in addition to the language change option, some predefined items: Support, #withKEY and the Quick Actions.
By tapping on Quick Actions, three operations appear, which have been selected by the Bank as the default main actions.
If the client wants to have different operations instead of the ones preconfigured by the Bank, they can tap on “personalize login” and choose their preferred actions. In this way, the Quick Actions section is personalised according to the client’s needs.
How do you change the product on the Homepage?
On the Internet Banking version, changing the product on the homepage can be done via tabs, instead on the Mobile App, changing can be done via a drop-down menu.
In both versions, there are three dots associated with the product area that allow the client to access quick functionalities related to the selected product.
From the homepage, the client can also:
- hide their banking data present inside main widget;
- view a summary section of the main transactions performed.
If available, between the main product section and the transactions area a remote offers or campaigns widget could be shown.
