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Your voice reaches us!

We appreciate your opinion and take it into account.

Handling of complaints and reclamations

Our main goal is to achieve your satisfaction with our products and services, so we take seriously every complaint and treat it carefully.

You can file a complaint in one of the following ways:

  • in person at a branch,
  • by regular mail, as a letter to the bank to the address of the organizational unit to which the complaint relates,
  • by e-mail to info@intesasanpaolobank.si,
  • via the form on the bank's website.

The complaint must be made in writing. You can read key information on the course of the internal complaint procedure and the out-of-court dispute resolution scheme in the document (.pdf).

Do you need help?

We are here for you.

Look for appropriate contact number:

Intesa Sanpaolo Bank Contact center
Monday-Friday 7 a.m. - 6 p.m. and Saturday 8 a.m. - 12 p.m.

  •     Calling from Slovenia: 080 13 18
  •     Calling from abroad: 00386 5 66 61 838

Service center for card business – 24 h

  •     Calling from Slovenia:  05 66 61 256
  •     Calling from abroad: 00386 5 66 61 256

Real estate sale: 00386 5 66 610 10

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