Your voice reaches us!
Handling of complaints and reclamations
Our main goal is to achieve your satisfaction with our products and services, so we take seriously every complaint and treat it carefully.
You can file a complaint in one of the following ways:
- in person at a branch,
- by regular mail, as a letter to the bank to the address of the organizational unit to which the complaint relates,
- by e-mail to firstname.lastname@example.org,
- via the form on the bank's website.
The complaint must be made in writing. You can read key information on the course of the internal complaint procedure and the out-of-court dispute resolution scheme in the document (.pdf).