Your voice reaches us!
Measuring customer satisfaction
At Intesa Sanpaolo Bank, we value your opinion and are happy to listen to you. For many years, we have been carrying out numerous activities under the slogan Listening 100%, which are intended to better know your needs and expectations and to monitor your satisfaction with our services.
We always try to usefully direct your criticism or encouragement to something good. That is why we have taken another step forward and introduced a program for obtaining instant feedback.
With the new way of measuring satisfaction, we want to get even closer to you and make it easier for you to submit an assessment of your business experience.
How can you give your assessment?
In the initial phase, we gather feedback from our customers on the use of certain channels (eg. branch visits, the use of mobile or online banking) and selected services. We will gradually expand the range.
When you receive our e-mail with an invitation to provide an assessment of a specific product or service online, we invite you to do so and include your comment. The process is extremely simple, as you can choose between well-known icons - "smileys".
We will only be able to send you an invitation message if we have your consent. If you have not yet submitted it, you can arrange it at any time in the online bank or branch.
Regardless of that, you can always send us your opinions to our e-mail firstname.lastname@example.org, toll-free number 080 13 18 or entrust your proposal to a bank employee. We will be happy to listen to you and try to find a suitable solution.