Your voice reaches us!
The Listening 100% program has been implemented in our bank for several years. It is intended to know our clients, your needs, wishes and expectations. To listen to what you want to tell us. We can not always fulfill every wish or need of yours, but together we can find a compromise. The essence of Listening 100% is the attitude towards the client, respect, understanding and consideration, no matter what the client expects, wants or demands.
How do we take our clients into account?
Based on the received initiatives, we introduced quite a few improvements in the bank, thus taking into account the suggestions and wishes of many clients, which you have repeatedly expressed in telephone surveys, as well as on your own initiative through opinions, compliments, opinions and complaints:
- We have adjusted our business schedules to meet the dissatisfaction of many customers regarding the opening hours and operation of our branches.
- We arranged the response to complaints by resolving the problem as soon as possible or trying to satisfy the client. In the event of a longer solution to the client's problem, we keep you informed.
- Through various approaches, we have increased the awareness of our clients, through a new website, statements, e-mail and online banking.
- We have increased the visibility of monthly offers, as we now provide coordinated information to customers via the Internet, print media and television.
- We have developed a new website with transparent content, tools and gadgets.
- We are constantly updating our online and mobile banking and developing new services.
If you want to give your initiative, opinion, praise or suggestion, you can do so also via the online form.